FAQ

1. What is ZIRI?

ZIRI is a modern, authentic streetwear brand inspired by Albanian heritage. Every garment we offer is designed to celebrate Albanian culture, pride and unity through unique, high-quality designs.

2. What is the quality of ZIRI clothing?

At ZIRI, we make a point of using top-quality materials to guarantee the comfort, durability and authenticity of each piece. Our limited collections are carefully crafted to offer the best to our community.

3. Where can I buy ZIRI products?

You can purchase our products directly from our online store on Shopify. We also offer occasional pop-up events to allow our community to discover our collections in person.

4. How do I know when new collections are available?

To stay informed about our new collections and limited editions, sign up for our newsletter on our website. We also share all important information on our social networks: TikTok, Instagram, and Facebook.

5. What are the delivery times?

Available products: Shipped within 3 to 7 working days after order confirmation.
Pre-orders: Shipped within 4 to 8 weeks, depending on production and quantities available.

6. Do you offer international delivery?

Yes, we offer international delivery. Wherever you are, you can celebrate Albanian heritage by wearing ZIRI clothes.

7. Can I return a product if I'm not satisfied?

We accept returns within 14 days of receiving your order. Products must be unworn, unwashed and in their original condition. Please see our “Returns” page for more details.

8. Payment and security

What payment methods do you accept?

We accept credit cards (Visa, MasterCard, American Express) as well as Apple Pay.

Is my payment secure?

Absolutely. We use SSL security protocols to ensure that all transactions are encrypted and secure.

9. Support and Contact

How can I contact customer service?

You can contact us directly by email at ziri.jerseys@gmail.com. We aim to respond to all inquiries within 24-48 hours.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your delivery directly online.

Need further assistance?

If you have a question that isn't covered here, please don't hesitate to contact us at ziri.jerseys@gmail.com, and we'll be happy to assist you.